PATIENT BILL OF RIGHTS AND RESPONSIBILITIES


To ensure the finest care possible, as a patient receiving our pharmacy services, you should understand your role, rights and responsibilities involved in your own plan of care.

As our patient, you have the right to:

  • To express concerns, grievances, or recommend modifications to your Pharmacy in regard to services or care, without fear of discrimination or reprisal

  • To receive information about product selection, including suggestions of methods to obtain medications not available at the pharmacy where the product was ordered

  • To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans

  • To confidentiality and privacy of all information contained in the patient record and of Protected Health Information;

  • To receive information on how to access support from consumer advocates groups

  • To receive information to assist in interactions with the organization

  • To receive information about health plan transfers to a different facility or Pharmacy Benefit Management organization that includes how a prescription is transferred from one pharmacy service to another.

  • To Receive pharmacy health and safety information to include consumers rights and responsibilities

  • To know the philosophy and characteristics of the patient management program

  • To have personal health information shared with the patient management program only in accordance with state and federal law

  • The right to identify the program’s staff members, including their job title, and to speak with a staff member’s supervisor if requested

  • The right to speak to a health professional

  • The right to receive information about an order delay, and assistance in obtaining the medication elsewhere, if necessary.  

  • To receive information about the patient management program

  • To receive administrative information regarding changes in or termination from the patient management program

  • To decline participation, revoke consent or disenroll from the patient management program at any point in time

  • Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care

  • Be informed, both orally and in writing, in advance of care being provided, of the charges, including payment for care/service expected from third parties and any charges for which the client/patient will be responsible

  • Receive information about the scope of services that the organization will provide and specific limitations on those services

  • Refuse care or treatment after the consequences of refusing care or treatment are fully presented

  • Be informed of patient rights under state law to formulate an Advanced Directive, if applicable

  • Have one's property and person treated with respect, consideration, and recognition of client/patient dignity and individuality

  • Be able to identify visiting personnel members through proper identification

  • Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property

  • Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated

  • Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information

  • Be advised on agency's policies and procedures regarding the disclosure of clinical records

  • Choose a health care provider, including choosing an attending physician, if applicable

  • Receive appropriate care without discrimination in accordance with physician orders, if applicable

  • Be informed of any financial benefits when referred to an organization

As our patient, you have the Responsibility

  • To notify your Physician and the Pharmacy of any potential side effects and/or complications

  • To submit any forms that are necessary to participate in the program to the extent required by law

  • To give accurate clinical and contact information and to notify the patient management program of changes in this information

  • To notify their treating provider of their participation in the patient management program, if applicable

  • To maintain any equipment provided

  • To submits forms that are necessary to receive services

  • To provide accurate medical and contact information and any changes

  • To notify the treating provider of participation in the services provided by the pharmacy

  • To notify the pharmacy of any concerns about the care or services provided.

  • To participate in the development and updating of a plan of care